Michael Kessler

Director of Water Resources 

email icon Email mkessler@tonawanda.ny.us


Mike Metzger

Crew Chief 

phone icon (716) 874-0490
fax icon (716) 875-2778
email icon Email


Office Hours

Monday - Friday

7:30am - 3:30pm 

map icon 525 Belmont Ave.
     Buffalo, NY  14223 

The Water and Sewer Maintenance Division operates and maintains the town’s water distribution, sanitary sewer and storm sewer systems from it’s facility located at 525 Belmont Avenue. The water distribution system consists of roughly 375 miles of water mains, 2,200 hydrants and 5,000 valves, providing water to over 65,000 persons with over 23,000 accounts. The water system provides bulk water to the Village of Kenmore. 

The town’s sewer systems consist of 300 miles of sanitary sewer and 270 miles of storm sewer. Water and Sewer Maintenance manages rehabilitation programs and coordinates with federal and state regulatory agencies and consulting engineering firms working on sewer system projects. This division also coordinates cleaning, maintenance and replacements for sewer system elements using sewer construction, maintenance and rehabilitation techniques.

Water/ Sewer Maintenance Resources

About the Program

The Water / Sewer Maintenance Division administers the Backflow Prevention Program. This program includes all new backflow installations, plan review, site surveys, hydrant meter backflow prevention, record keeping and annual inspection notification of all backflow prevention devices in the Town of Tonawanda. 

It is the Town of Tonawanda’s priority to provide safe drinking water to customers and execute a backflow program which will minimize potential sources of cross connection by installing an approved backflow prevention device where the potential hazards of cross connections may exist between the consumer’s and the public’s water supply. 

Additional information may be supplied by calling the Building Department Monday through Friday, from 8:00 am to 4:00 pm at (716) 877-8801 or the Water / Sewer Maintenance Division Monday through Friday, from 8:00 am to 4:00 pm at (716) 874-0490.


Please click here to view the Cross Connections Town Code.

About the Sewage System

The low-pressure sewage system servicing your home is part of the larger Town of Tonawanda sewage collection system. Every day of the year, hundreds of miles of pipe carry sewage to the Wastewater Treatment Facility located on Two Mile Creek Road.

The grinder pump in your yard is an important part of the system. The Town of Tonawanda uses several types of collection systems. Each has been designed to best serve the customer in a particular area. Topography, the physical features of the earth and soils play an important role in design selection. In areas where sewage cannot flow downhill by gravity, pumps are used to force sewage through the lines to the reclamation facility.

Your home is one served by a pressure system, which uses a grinder pump to grind the sewage from your home (much like the garbage disposal in your kitchen) and push the sewage through small plastic pipes to the larger lines in the street.

About the Program

Every so often, town Water / Sewer Maintenance staff opens fire hydrants around the town to allow water to flow through the water mains. Our hydrant flushing program is very important to our water system. It is an integral part of our ongoing effort to deliver the highest quality water possible. It serves the following purposes: 

  • It flushes sediments from mainline pipes (which enhances water quality)
  • It verifies the proper operation of fire hydrants and valves
  • It helps us find weaknesses in our water system
  • It checks for closed valves and weak flows in the mainlines

More Information

If there are additional questions concerning the town’s Hydrant Flushing Program, call the Water / Sewer Maintenance Office at (716) 874-0490.

3/4" to 2" Tap Permit Fee
Line TappedFee
4" to 6" $65
8" to 20" $90
16" to 30" RCP $120

3/4" to 2" Tap Fee - 4" to 8" Line 
Tap SizeFee
3/4" $150
1" $190
1 1/2" $225
2" $300

3/4" to 2" Tap Fee - 12" to 20" Line
Tap SizeFee
3/4" $250
1" $280
1 1/2" $310
2" $370
6" to 12" Tap Permit Fee
Line TappedFee
6" to 8" $250
12" to 14" $500
16" to 20" $750
RCCP $750

6" to 12" Tap Fee
Line x TapFee
6" x 6" $1,245
8" x 6" $1,500
8" x 8" $1,700
12" x 6" $1,820
12" x 8" $2,240
12" x 12" $3,030
14" x 6" $2,990
14" x 8" $3,450
14" x 12" $4,030
16" x 6" $3,400
16" x 8" $3,850
16" x 12" $4,440
20" x 6" $3,865
20" x 8" $4,350
20" x 12"

Sump pumps are required to be installed in every house that has a basement at the time of sale of the property. At this time, the Town Inspectors will also check the house for smoke and carbon monoxide detector compliance. Commercial properties must also comply with storm water regulations at the time of transfer of property. 

The following items will be checked for compliance: 

  • floor drains                                        
  • perimeter tile                                     
  • sump crock
  • sump pump
  • check valve
  • discharge pipe
  • dedicated electrical circuit
  • smoke detectors
  • carbon monoxide detectors

Water Billing
Residents of the Town of Tonawanda receive water/sewer billings quarterly. Industrial users receive billings monthly. Included on each bill will be the billing period, utility consumption during the period, capital improvement fee, the amount due for services and the payment due date. 

water dropboxWater/sewer bills may be paid by U.S. mail by using the envelope included with your statement or paid in person Monday through Friday from 8:30 am to 4:30 pm at:
Town Clerk’s Office
Municipal Building, Room 14
2919 Delaware Ave.
Kenmore, NY 14217

  • Drop-box available on Delaware Rd. side of the Municipal Building (24/7).

Additionally, you may pay your water/sewer bill with check or money order payments Monday through Friday from 7:30 am to 3:30 pm at:
Water and Sewer Maintenance Facility
525 Belmont Ave.
Tonawanda, NY 14223

Water Rates
The following water rates are effective as of January 1, 2023 consumption.

Commercial UsersMonthly Rates
First 4,000 gallons $18.32 minimum
5,000 to 18,000 gallons $4.66 per thousand
19,000 to 5,000,000 gallons $3.97 per thousand
5,001,000 gallons and over $3.40 per thousand
Capital improvement fee $3.72 fixed fee
Sewer Cap Improvement Fee $3.92 fixed fee
Sewer charge $4.47 per thousand
Residential UsersQuarterly Rates
First 10,000 gallons $45.77 minimum
11,000 to 50,000 gallons $4.59 per thousand
51,000 gallons and over $3.96 per thousand
Capital improvement fee $11.16 fixed fee
Sewer Cap Improvement Fee $11.74 fixed fee
Sewer charge $4.47 per thousand

Miscellaneous Charges

  • New service: $20
  • Inspection and disconnection of abandoned water service: $125
  • Hydrant use permit: $200

Services Provided

Water and Sewer Maintenance answers customer calls regarding their water and wastewater service, 365 days a year, 24 hours a day. The types of calls handled include: 
  • Dirty / rusty water
  • Disruption of water service
  • Manhole issues
  • Meter issues
  • Sewer backups
  • Water leaks
  • Water pressure issues
  • Water quality concerns

Report an Emergency

To report a water or sewer emergency, call (716) 874-0490.

Water and sewer foremen provide the first response to utility related issues. They evaluate the situation and resolve the issue, call in crews to resolve it or refer the customer to the appropriate source for assistance.