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Communications / Public Safety Dispatch
Captain Timothy Waring
Bureau Commander

James Kerr
Assistant Communications Supervisor

1835 Sheridan Dr.
Buffalo, NY  14223


Public Safety Dispatchers perform communications duties for the Police, Fire and Emergency Medical Services (EMS) coordination of the Town of Tonawanda. The center is also responsible for dispatching EMS in the Village of Kenmore. They answer citizen calls for service, both emergency and non-emergency; dispatching police officers, firefighters and equipment to handle any type of situation. Communications Center personnel provide the vital first-link between citizens and the Town's resources. Their performance directly contributes to the safety and well-being of the Department's officers and the Town's residents.

The Communications Bureau has 18 full-time employees and 10 part-time employees.

The Town of Tonawanda Communications center handles incoming calls for service in a two-step method. The calls are received by complaint dispatchers, who screen the call and either, refer the caller to the appropriate radio operator, or take information for referral to the front desk officer. Incident information is entered into the Computer-Aided Dispatch (CAD) computer, which records all incident information and tracks the status of all officers and units in the field.

Communications center personnel also maintain various files of information in the communications center, including lists of stores owners, alarms and wanted vehicles to name a few.

The Communications Center is staffed by 18 Full Time Public Safety Dispatchers (PSD's) 3 of which are (Lead) Senior Public Safety Dispatchers. The communications center also has 10 Part Time PSD’s that answer calls exclusively.

The communications center can be a busy, noisy, high paced place to work, and dispatchers must often devote total concentration to the radio for long periods. This profession involves an individual's ability to multi-task regularly.

The communications center is managed by the Records Commander. Direct supervision is performed by a Senior Public Safety Dispatcher or Acting Senior Public Safety Dispatcher on all shifts.

The communications center provides dispatching services for both the police and fire departments; including Emergency Medical Dispatching for the residents of the Town and Village of Kenmore. Many aspects of dispatching are similar for both departments. However, each department has its own special needs as dictated by the type of calls they handle and their established procedures.

Becoming a Full-Time dispatcher in the Town of Tonawanda is competitive through Erie County Civil Service; an exam must be taken along with a requirement of 60 credit hours of college education. This education can be of any curriculum. If you are interested in a full-time dispatcher career, please go to the following Erie County website http://www2.erie.gov/employment/index.php?q=applications-due for future exams. The exams are valid for an average of 4 years (or as necessary) so don’t miss out on a great career opportunity.

Becoming a Part-Time Dispatcher:  
An individual must be a Town or Village of Kenmore resident with a High School diploma or equivalent.  Dispatcher and or Fire Experience is a plus but not required. No exam needed.
Applications can be obtained through the Town Of Tonawanda Personnel office located at 291 Ensminger Road, Suite 2 Tonawanda, NY 14150. We are always accepting applications, although they must be completed in person at the personnel office. 

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